Case Study: SAP achieves unified observability at scale with OpenSearch and OpenTelemetry

SAP unifies observability across 11,000+ instances with OpenSearch

SAP, a major enterprise software company, faced the challenge of modernizing its vast SAP Cloud Logging service, which operates over 11,000 OpenSearch instances. They needed to unify access to logs, metrics, and traces for faster troubleshooting and execute a near-zero downtime migration from OpenSearch 1.x to 2.x across their entire fleet.

To address this, SAP partnered with OpenSearch to implement a solution built on OpenTelemetry and Data Prepper. This provided native OTLP ingestion, created unified pipelines for all telemetry data, and established a consistent schema. The results included a successful low-risk migration path for all instances, unified observability that allows users to filter and correlate data across thousands of workloads in seconds, and improved pipeline resilience. This provided SAP with a scalable, open model for a future-ready observability foundation.

SAP