Case Study: The Prime Company streamlines multi-property communications with Quo (formerly OpenPhone)

How The Prime Company scales communications across multiple properties using OpenPhone

The Prime Company, a real estate firm based in Manhattan, Kansas, needed a better way for property managers and leasing staff to handle calls across multiple communities. Before switching from Line2, employees relied on separate work phones, making it difficult to share numbers, transfer calls, and support tenants efficiently.

Openphone, via its business phone platform Quo, gave The Prime Company shared numbers, call transfers, call recording, and Zapier integrations to streamline communication. The company reported that physical handoffs were eliminated, busy lines were no longer an issue, and recorded calls, texts, and voicemails became a valuable training and documentation tool, helping the team save time and work more effectively.

The Prime Company

Josh Adrian

Vice President of Development