Case Study: Paramount Tax improves client communication with Quo (formerly OpenPhone)

How Paramount Tax leveled up client communication with OpenPhone

Paramount Tax, an accounting firm based in the Western United States, was struggling with a communication system that was frustrating its clients. Despite a high call answer rate, customers reported difficulty reaching anyone. Partner Josh Pyne had no visibility into call histories to understand or resolve these client complaints, creating a major challenge for their service-based business. They were previously using RingCentral before switching to Openphone.

Openphone provided Paramount Tax with full transparency into every client interaction through its communication platform. The solution included features like texting, auto-replies, and internal tagging. This empowered the firm to communicate more effectively with both their team and their clients. As a result, Openphone enabled Paramount Tax to turn communication into a strength, allowing them to bring in clients at a faster rate and scale the company more quickly.

Paramount Tax

Josh Pyne

Partner