Case Study: OnCentive delivers a better client experience with Quo

How OnCentive delivers a great client experience with OpenPhone

OnCentive, a financial services company founded in 1998, helps businesses claim tax credits and incentives. Before switching providers, the team was using Nextiva and struggling with fragmented phone communications, poor visibility across teams, and employees resorting to personal phones for customer calls.

Openphone’s Quo platform gave OnCentive a centralized business phone system with shared inboxes for team numbers, internal collaboration on conversations, and easy handoff from sales to operations. With Openphone, OnCentive improved team alignment and visibility into customer communications, reducing silos and helping deliver a smoother client experience.

OnCentive

Chris Wright

President