Case Study: Cornerstone Caregiving saves 3,000 hours per month with Quo

How Cornerstone Caregiving built a more cohesive team using OpenPhone

Cornerstone Caregiving, the nation’s largest corporately owned home care company, needed a more efficient way to manage high call volumes across 300+ offices and 1,300+ users. As a 24/7 operation, they were dealing with missed calls, limited visibility into frontline communication, and delays that could affect caregiver and client care. They turned to Quo, formerly OpenPhone, for a scalable phone system to support their growing team.

Quo implemented SMS and voice communication tools including shared phone lines, AI-powered summaries and call transcripts, snippets, and HubSpot integrations to help Cornerstone standardize communication and improve collaboration. The results were substantial: Cornerstone reported saving 3,000 hours per month, improving real-time visibility across offices, reducing missed calls, and delivering faster responses for caregivers and clients. Quo became a key partner in helping Cornerstone grow while making staffing and process decisions with better data.

Cornerstone Caregiving

Jessie Grant

Director of Development & Operations