Case Study: Carry streamlines same-day delivery communications with Quo (formerly OpenPhone)

How Carry uses OpenPhone to coordinate same-day deliveries state-wide

The customer, Carry, a same-day delivery service, faced limitations with their previous provider, Verizon OneTalk. It was expensive and lacked key functionalities like integrations and multiple number support, preventing them from efficiently scaling their communication with drivers, retail clients, and end customers.

The vendor, Quo (formerly OpenPhone), provided a solution that automated phone and text operations. By using Quo's dedicated numbers and Zapier integration, Carry automated delivery updates, saving two hours per day. This allowed for seamless team-wide communication and helped the company provide a higher level of customer service, making Quo an indispensable tool for their operations.

Carry

Jason Ovryn

Co-Founder & COO