Case Study: Billdr scales into new markets with Quo

How Billdr scaled to serving multiple markets using OpenPhone

Billdr, a real estate home renovation marketplace based in Montreal, needed a better way to manage customer and contractor communications as it expanded into new markets. Before adopting Quo (formerly OpenPhone), teammates were using personal cell phones for business, which made it hard to collaborate, keep records, and track who had contacted whom.

With Quo, Billdr centralized calls, texts, and conversation history in one system, added a toll-free North American number, and routed callers to the right local representative. The result was smoother market expansion, easier customer management, and faster setup for new locations—Raphael Sammut said Billdr can now add a new number and adjust settings in about five minutes, supporting hundreds of leads and customers at once.

Billdr

Raphael Sammut

General Manager