Case Study: AirGarage achieves unified customer communication with Quo (formerly OpenPhone)

How AirGarage supercharge their quality of service with OpenPhone

AirGarage, an end-to-end parking lot management platform in the logistics industry, had outgrown its single Google Voice support number. As customer calls increased, the team struggled to share the support load and couldn’t easily tell whether an incoming call was from a parking lot owner, driver, or enforcement worker, making every call feel urgent.

Openphone, via Quo (formerly OpenPhone), gave AirGarage dedicated shared phone numbers and a centralized communications history so any team member could quickly see conversation context and step in as needed. The company also used Quo’s Zapier integration to automate contractor hiring and onboarding, saving Jonathon Barkl significant time while onboarding batches of 50 to 100 workers, and improving support continuity as AirGarage scaled across the U.S.

AirGarage

Jonathon Barkl

Co-Founder and CEO