Case Study: Meuhedet achieves 60% call center productivity improvement with OpenLegacy

Meuhedet HMO realizes 60% call center pro-ductivity improvement

Meuhedet, an Israeli HMO, needed to modernize the user experience of its IBM i-based call center application and add missing functionality, like rescheduling, to its customer-facing web portal. The outdated system presented a steep learning curve for employees and a limited experience for members, which was a challenge for the organization's customer satisfaction strategy.

Using the OpenLegacy platform, Meuhedet quickly developed a new web application that provided a streamlined interface and full access to all legacy system functions. This solution from OpenLegacy resulted in a 60% improvement in call center productivity, a 50% reduction in training time for new employees, and significantly improved member satisfaction.

Meuhedet