Case Study: Isracard achieves faster, lower-cost IVR integration with OpenLegacy

Isracard transforms customer experience with OpenLegacy 5x faster and at 95% lower cost

Isracard, a major Israeli credit card and payment services company, was challenged by an outdated and unsupported Interactive Voice Response (IVR) system that was non-compliant with new regulations. They selected a new Genesys system but required integration with their core customer data on an IBM mainframe; a traditional integration quote was vastly over budget and would take years to complete.

Using the OpenLegacy platform, the integration was completed by a single developer in just six months, a fraction of the anticipated time and cost. This solution by OpenLegacy provided Isracard with a fully compliant, modern IVR system that handles 1.5 million transactions per second, ensuring reliable customer service and achieving a 5x faster integration at a 95% lower cost.

Isracard

Shai Vardi

Chief Information Officer