Case Study: AIG achieves real-time quotes and faster claims payments with OpenLegacy

AIG Delivers Real-Time Quotes and Reduces Payment Time from Days to Minutes

AIG, one of the world's largest insurance companies, faced challenges due to its difficult-to-integrate IBM i legacy systems. Their call center representatives were burdened with manual data entry, which prevented providing instant policy quotes and created a slow, inefficient monthly payment process for insurance claims. To overcome this, AIG turned to OpenLegacy and its API integration and management solution.

OpenLegacy used its IBM i pre-built connector to quickly expose APIs, streamlining the call center for instant quotes and automating the payment workflow. This solution resulted in a 40% improvement in claims processing efficiency, saving eight staff days per month and reducing payment times from days to minutes. With OpenLegacy, AIG enhanced its customer experience and solidified its digital capabilities without a costly system migration.

AIG