Case Study: BDO streamlines audits and improves client experience with OpenDialog

BDO - Customer Case Study

BDO, a major international audit firm, faced the challenge of modernizing its highly manual and complex audit process, which had remained largely unchanged for a decade. Seeking to reduce friction in data collection and collaboration with clients, BDO partnered with OpenDialog to explore a conversational AI solution that would differentiate its services and improve the experience for both auditors and their clients.

OpenDialog implemented a webchat solution featuring multi-lingual NLP, machine learning, and seamless human handover capabilities. This streamlined the audit process by providing 24/7 assistance and keeping all communications in one space. The results for BDO were significant, leading to increased efficiency in the delivery of approximately 7,000 SME audits per year, an improved customer experience, and the ability to introduce new pricing models for their services.

BDO

Daniel Gwerder

Head of Business IT for Audit and BSO/Accounting