Case Study: HomeHunts achieves real-time property listings and instant automated enquiry routing with OpenCRM

HomeHunts - Customer Case Study

HomeHunts, a leading global luxury property search specialist, needed to turn online traffic into high‑value enquiries while ensuring fast, accurate responses and different handling for Premium Property Search, Investment and Elite membership leads. To meet this challenge they engaged OpenCRM to integrate their website with back‑office systems and provide a CRM-driven property management solution.

OpenCRM delivered a customised property module and integrated website so all listings are managed and kept up to date within OpenCRM; web contact and property enquiry forms create enquiries that are instantly and automatically routed to the right consultant. The result was faster, more accurate lead handling, improved client service through real human interaction, and anytime/anywhere consultant access—supporting HomeHunts’ structured growth and sustained high service standards.

HomeHunts

Tim Swannie

HomeHunts