Case Study: Bike for Good achieves streamlined subscription, asset and maintenance management with OpenCRM

Bike for Good - Customer Case Study

Bike for Good is a Glasgow-based social enterprise (founded in 2010) that teaches people to ride and repair bikes and recently launched the Bike for Life subscription service. To manage subscribers, individual bikes and their maintenance histories they turned to OpenCRM, attracted by its customisability, Jotform integration, Assets module, HelpDesk functionality and Customer Portal.

OpenCRM implemented Jotforms that feed enquiries directly into the CRM, created custom fields to capture bike and rider requirements, used the Assets module to track each bike, and enabled HelpDesk and the Customer Portal so maintenance and service records are visible to subscribers. By consolidating subscribers, assets and service workflows in OpenCRM, Bike for Good streamlined pairing and maintenance processes, reduced admin overhead and freed the team to focus on expanding their training and repair work.

Bike for Good

Oliver Murray