Case Study: The View From The Shard elevates booking and customer service with OpenContact

The View From The Shard - Customer Case Study

The View from The Shard, a prestigious visitor attraction in London, needed a customer service partner that could provide a seamless, high-quality booking and support experience to match its exceptional on-site offering. The challenge was to handle all pre-visit customer interactions, from phone bookings to email enquiries, in a way that reflected the brand's luxury and excitement. To achieve this, they partnered with OpenContact for outsourced customer contact services.

OpenContact implemented a solution where agents received immersive training, including a personal visit to the attraction, to gain deep product knowledge. They managed all inbound calls, outbound support, and email handling, ensuring every interaction mirrored the client's brand. The result was a service that felt like a direct brand extension, consistently reinforcing The View from The Shard's prestige and enhancing the overall guest journey.

The View From The Shard