Case Study: Sky Garden delivers premium restaurant bookings with OpenContact

Sky Garden - Customer Case Study

Sky Garden, the London leisure destination at 20 Fenchurch Street, needed to provide a premium booking and customer service experience for diners across its five restaurant and bar spaces. To support guests who booked by phone, the venue turned to OpenContact and its inbound call handling and outsourced bookings service.

OpenContact implemented a dedicated team that visited the venue first-hand to understand the layout, views and dining experiences, enabling agents to guide callers to the right space and deliver knowledgeable service. As a result, Sky Garden could focus on its guest experience while OpenContact handled bookings with first-class customer care, helping maintain a consistently premium service for visitors.

Sky Garden