Case Study: Avery Healthcare improves call handling and captures new sales opportunities with OpenContact

Avery Healthcare- Customer Case Study

Avery Healthcare, a premium UK senior living provider operating 52 care homes and 4 retirement communities, needed a more reliable way to answer calls while staff focused on resident care. Missed calls were causing poor service for families and lost new sales opportunities, so the company turned to OpenContact for help with its call handling needs.

OpenContact implemented a virtual receptionist-style overflow and out-of-hours call handling service in 2015, answering calls in each home’s name, capturing caller details, emailing care managers in real time, and sending brochure follow-ups for prospective residents. The result was more consistent service across all homes, greater reassurance for callers, and increased revenue and business growth for Avery Healthcare.

Avery Healthcare