Case Study: Uqual triples retention with OpenComp

How Uqual CFO Rob Allen helped triple retention with 200+ employees

Uqual, the loan readiness company helping people prepare for homeownership, was growing quickly and needed to build more structure around its back office. With a team expanding from 2 to 36 employees, leadership was facing challenges in recruiting, retention, career pathing, and compensation—especially in a competitive market for both technical and call center talent. OpenComp was brought in to support the company’s compensation and human capital planning needs.

Using OpenComp, Uqual worked to create more scalable compensation and reward practices, including training-based incentives and ways to compensate employees based on performance rather than seniority. The changes helped Uqual strengthen retention significantly: Rob Allen noted that the average call center employee lifespan at Uqual was about 3.5 years, compared with the typical 12 to 18 months in the industry, and the company had effectively tripled retention.

Uqual

Rob Allen

Chief Executive Officer