Case Study: City of Austin achieves a personalized, single sign-in intranet experience with OpenCities

City of Austin - Customer Case Study

The City of Austin needed to replace an outdated intranet and fragmented departmental systems that made it hard for employees to find and use information and services. OpenCities provided an intranet solution designed to improve internal collaboration and deliver a more modern, personalized experience for the city’s 13,000 staff members.

OpenCities implemented the new intranet in just three weeks, fully integrating it with AzureAD authentication for single sign-on and role-based access from any device. The result was a secure, personalized intranet for employees across more than 45 departments, with improved accessibility, staff profile customization, and a stronger foundation for citywide collaboration.

City of Austin

Doug Matthews

Chief Communications Director