Case Study: Agora Microfinance Zambia improves efficiency and reporting with OpenCBS

Agora Microfinance Zambia - Customer Case Study

Agora Microfinance Zambia (AMZ), a microfinance institution serving vulnerable rural populations in Zambia, faced an urgent systems challenge in 2015 when its previous software provider stopped operations and maintenance. AMZ needed to quickly replace its MIS and continue supporting four branches with limited internet access, while maintaining strict social lending practices and reliable reporting.

OpenCBS implemented a rapid migration to its platform in less than two months, customizing loan schedule generation and repayment logic to match AMZ’s real interest practices and setting up consolidated reporting for head office oversight. OpenCBS also began work on future tablet applications and accounting integration, helping AMZ improve operational efficiency, branch communication, and service delivery across 10,000 clients and a $1M portfolio.

Agora Microfinance Zambia

Olga Torres

Chief Executive Officer