Case Study: Cirque du Soleil achieves greater business agility and enhanced customer experience with Openbravo

Cirque du Soleil achieves greater business agility and enhanced customer experience

Cirque du Soleil, the Montréal-based leader in live entertainment with roughly 4,000 employees, needed a more agile retail solution to support its mix of resident and constantly touring shows. The company faced high time and cost burdens setting up and closing point-of-sale systems at each location, wanted a platform-independent solution that integrated with existing systems, and sought to improve customer experience by reducing queue times, improving inventory forecasting, and enabling mobile and omnichannel sales scenarios.

Openbravo Professional Services deployed Openbravo POS across merchandising and F&B operations, adding fast browse, combo guidance, mobile devices for barkers and queue-busting, and integration with the central ERP. The deployment simplified IT and made terminal activation/deactivation quick, centralized configuration and reporting, lowered hardware and training costs, reduced wait times to boost sales, and provided near‑real‑time sales visibility at headquarters for faster decision-making.

Cirque du Soleil

Pierre-Luc Bisaillon

Chief Information Officer