Case Study: Boots Opticians Franchise achieves scalable, high-performance POS and enhanced customer experience with OpenBravo

Boots Opticians enhances customer experience and gains superior business control with Openbravo

Boots Opticians, part of Walgreens Boots Alliance and headquartered in Nottingham, is a leading UK chain of more than 600 optician branches selling spectacles, contact lenses and related services. After merging with Dolland & Aitchison the company needed a single, easy-to-deploy management system and web POS that would reduce IT complexity and cost, integrate with existing systems (including NHS payments and loyalty), and deliver the scalability and performance to support current operations and future growth.

Boots selected Openbravo for its flexible, interoperable architecture and advanced POS features (quotations, assisted sales, multi-payment support, loyalty integration), implemented with Openbravo Professional Services. The solution now reliably supports 600+ branches and about 6,000 POS terminals, handles thousands of weekly transactions, centralizes product/price/discount management, delivers real-time sales visibility at headquarters, improves customer service and end-user adoption, and opens possibilities for future mobile retail scenarios.

Boots Opticians Franchise

Anthony Roberts

Global CIO