Case Study: ABB achieves tailored onboarding success with OpenBOM

OpenBOM customers enjoy the benefits of tailor-made onboarding

The customer ABB, specifically its Port Systems and Services division, faced the challenge of implementing their specific processes for managing automation and electrical systems into a new software platform. They required a proper implementation to manage bills of material and related data. The solution was provided by the vendor OpenBOM.

OpenBOM delivered its tailor-made onboarding service, which involved concierge-level sessions that adapted to ABB's precise use case. This solution provided the ABB team with the necessary skills for a successful implementation, with the vendor's team offering expert support and fast response times. The result was a vital and successful rollout of OpenBOM within the organization, equipping them with the new software to improve their internal business processes.

ABB

Eric Herms

Ports Systems and Services division Materials Manager