Case Study: Jeroboams boosts culture and wellbeing with OpenBlend

Jeroboams boosts one-to-ones to 94% with OpenBlend

Jeroboams Ltd, a family-owned London wine retailer with over 60 employees, faced challenges with a hierarchical structure and annual appraisals that created internal silos. This impeded collaboration and hindered employee development, which was crucial for delivering their first-class customer experience. To put continuous coaching at the center of their culture, they partnered with the performance management platform from OpenBlend.

By implementing OpenBlend, Jeroboams enabled broad, coaching-led conversations between managers and employees. The solution facilitated a complete cultural transformation, breaking down silos and making employees feel more valued. OpenBlend delivered measurable results, including a 94% user engagement rate and an increase in the average employee happiness score from 62% to 72%.

Jeroboams Ltd