Case Study: Dr. Martens achieves better employee conversations and an eNPS uplift with OpenBlend

Dr. Martens boosts eNPS in first six months with OpenBlend

Dr. Martens, a globally recognized British footwear retailer, faced challenges in modernizing its performance management for over 3,000 employees. Their ad-hoc conversations lacked structure, managers needed better soft skills, and there was no consistent way to record or measure success, especially with hybrid working. They partnered with the vendor OpenBlend to implement its performance conversation platform to address these issues.

OpenBlend provided a modern, user-friendly tool that facilitated regular, holistic one-to-one conversations focusing on wellbeing and development. The solution from OpenBlend supported a major shift in company mindset and skillset. This resulted in a huge eNPS uplift within the first six months, enabling more frequent and effective conversations that helped build relationships during a period of significant change and growth.

Dr. Martens