Case Study: Franke achieves 24x7 cybersecurity and faster incident response with Open Systems

Swiss Appliance Innovator Franke Turns to Open Systems for 24x7 Cybersecurity

Franke, the Swiss maker of smart kitchen and coffee systems, needed to strengthen protection for its connected devices and centralized data while staying agile. CISO Victor Andreu sought to move beyond traditional prevention to faster detection and response, add 24x7 SOC coverage, keep logs and data in Franke’s environment, and better leverage the company’s Microsoft security tools. As an existing Open Systems SASE+ customer, Franke chose Open Systems to provide managed detection and response (MDR+).

Open Systems implemented MDR+ integrated with Franke’s SASE+ infrastructure and Microsoft stack, providing a 24x7 SOC, actionable threat intelligence, enhanced detection, and qualified outcomes that feed Franke’s processes. The solution improved visibility and sped up incident response, retained logs and data in Franke’s environment, and delivered continuous support—materially strengthening Franke’s security posture and enabling faster decision-making, according to Andreu.

Franke

Victor Andreu

Chief Information Security Officer