Case Study: Sentrii RCM achieves streamlined anesthesia billing efficiency and growth with Open Practice's OpenPM

Sentrii RCM - Customer Case Study

Sentrii RCM, led by Founder & CEO Tyler Lewis, is a medical billing firm that focused on expanding its anesthesia revenue cycle management services but struggled to scale because most RCM platforms couldn’t handle anesthesia’s complexity (care‑team billing, split claims, unit/time billing). After a national search they chose Open Practice and its OpenPM platform for a partner that could listen, customize, and support anesthesia‑specific workflows.

Open Practice implemented OpenPM with tailored development and integrations (including support from sister company Etactics), delivering a browser‑based, responsive system that allowed Sentrii RCM to eliminate paper, improve remote productivity, and support complex anesthesia rules and contract evaluations. The deployment stayed on schedule—signed in February 2020 and launched in May 2020 despite the pandemic—resulting in smoother operations, measurable continuity (no missed deadlines at launch), and clear growth in service capability and competitiveness with Open Practice as their vendor.

Sentrii RCM

Tyler Lewis

Founder & CEO