Case Study: Indiana Internal Medical Consultants saves time and reduces A/R with Open Practice

How IIMC saved 40 hours a week in staff time and reduced days in A/R by 50%

Indiana Internal Medical Consultants, a 112-provider multi-specialty practice, faced significant inefficiencies due to its outdated, paper-based charge review process. Their legacy system required staff to manually review and correct paper records, a laborious task that took 20 minutes per visit and caused long billing times. They partnered with vendor Open Practice to implement their OpenPM practice management software to automate this process and gain better reporting capabilities.

Open Practice created a streamlined, electronic charge review process for IIMC that automated the identification of billing issues. This solution saved the practice 40 hours of staff time per week, reduced their days in accounts receivable by 50%, and provided real-time visibility into key performance indicators. The Open Practice implementation allowed the billing team to focus on higher-value work and resulted in what the client called their "best year ever."

Indiana Internal Medical Consultants

Frank Rizzi

Finance Manager