Case Study: Deeside Insurance Brokers saves time and enhances customer experience with Open GI

How Deeside Insurance Brokers are meeting customer demands with Core

Deeside Insurance Brokers, an independent brokerage, worked with Open GI (OGI) to enhance efficiency and improve the customer experience for their personal and commercial insurance lines. Their challenge was to save their team time on processing new business and renewals while providing a more modern, customer-friendly service.

Open GI implemented automation solutions and digital tools through their Core policy administration system and online portal. This allowed customers to access and return documents digitally, eliminating the need for postal mail. The solution also provided real-time online pricing for commercial lines, helping Deeside achieve its growth goals. These changes from Open GI saved the team significant time and effort, while also saving customers time and money.

Deeside Insurance Brokers

Shane Williams

Managing Director