Case Study: Jet2holidays improves operational accuracy and efficiency with Open Destinations

Business Support success with the UK’s 2nd largest tour operator & 3rd largest airline

Jet2holidays, the UK’s largest tour operator, needed help managing high volumes of customer complaints and seasonal hotel stop sales as the business grew rapidly. Open Destinations provided Business Support services to handle these critical back-office processes accurately and efficiently.

Open Destinations built and trained a dedicated team for Jet2holidays across finance, customer admin, data control, and team leader roles, operating as an extension of the client’s team. The result was over 450,000 hotel stop sales loaded with just a 0.42% error rate, a 46% improvement in loading accuracy, productivity at 114% against a 95% target, and average handling time reduced to 52.63 seconds versus a 60-second SLA.

Jet2holidays

Chris Flanagan

Head of Customer Service