Case Study: Merge strengthens access management and accelerates privileged access with Opal

How Merge is Adopting the Future of Access Management

Merge, a B2B SaaS company handling sensitive customer data and dozens of critical integrations, needed a stronger way to manage privileged access as it scaled. To improve security beyond manual token expiration and ad hoc production access, Merge turned to Opal’s automated access management platform.

With Opal, Merge implemented just-in-time access with personalized credentials, automated on-call permissions through PagerDuty, and role-based onboarding permissions. The result was a major security and productivity win: privileged access requests dropped from 17 hours to 3 minutes, keys now rotate every 15 minutes, and Merge completed its AWS-managed-services integration in just 1.5 weeks.

Merge

Gil Feig

Chief Technology Officer