Case Study: Timer Group achieves a unified view of web services with op5

Improving business with a single unified view of web services from the inside out

Timer Group, a provider of cloud-based workforce management, booking, and HRM services, needed to gain a true customer perspective on the performance of its web services. Their internal monitoring with op5 Monitor provided a detailed internal view, but they lacked an external monitoring solution to understand the user experience from different geographical locations, which was critical to their business.

The vendor, OP5, provided its op5Live service, which was seamlessly integrated with Timer Group's existing op5 Monitor system. This integration created a single, unified view of all event, performance, and business-critical data, allowing the operations team to act quickly on alarms. The solution gave Timer Group an accurate impression of how their users experienced the service, ensuring high performance and usability from multiple global points of access.

Timer Group

Peter Östlin

Head of Operations