Case Study: Lifespan transforms its intranet employee experience with Oomph

Lifespan transforms its intranet for 17,000+ employees with Oomph

The customer, Lifespan, a not-for-profit academic hospital system, needed to transform its outdated Drupal 7 intranet into a modern, flexible, and secure platform on Drupal 9. The challenge was to support both the critical, speed-oriented tasks of its 17,000+ employees and the slower, engagement-focused browsing that fosters company culture, all while ensuring HIPAA compliance and remote accessibility. Oomph was engaged to lead this redesign and rebuild.

Oomph implemented a solution focused on a powerful, intuitive search interface and personalization features like a transportable Favorites system. The new intranet successfully balanced speedy task completion with engaging content, which led to quick employee adoption and a dramatic increase in mobile traffic. As a result of this successful partnership, Oomph's work for Lifespan was recognized by the Nielsen Norman Group as one of the Ten Best Intranets of 2023.

Lifespan