Case Study: City of Pleasanton streamlines IT asset management and improves compliance with Oomnitza

The City of Pleasanton's Enterprise Technology Management Journey

The City of Pleasanton, a local government organization in Pleasanton, California, was managing enterprise technology assets with manual processes and spreadsheets. This created major challenges around asset visibility, audit preparation, security, and user support, even after improving service desk operations with Zendesk.

Oomnitza implemented its modern IT Asset Management (ITAM) platform to give the city end-to-end lifecycle tracking, automate workflows like offboarding, and integrate with Zendesk for real-time updates. With Oomnitza, the City of Pleasanton gained a single source of truth for asset data, streamlined audit prep, improved security, reduced waste and unnecessary SaaS spend, and saved time by replacing repetitive manual work with automation.

City of Pleasanton

Allen Hammond

Director of IT