Case Study: CSz-Portland achieves $55/month savings and eliminates wrong-number calls with Ooma's virtual receptionist

When using a local phone company meant subpar service, Portland Comedy improvised with Ooma

CSz-Portland is a small improv theatre and training company with about 40 part-time employees and no full-time receptionist, so staff must juggle multiple roles and stay mobile. Frustrated by a local phone provider that added unexpected charges and delivered poor service, the theatre needed a reliable, low-cost way to manage customer calls and provide up-to-date information to patrons.

Switching to Ooma Office’s virtual receptionist let CSz-Portland record personalized messages, use business and after-hours menus (and quick text-to-speech backups), and ring multiple employees from a single number so staff can work remotely without missing calls. The change cut wrong-number calls from about 10 a week to zero, saved roughly $55 a month (over $600 a year), and made it easy to update caller information for performance nights and general inquiries.

CSz-Portland

Patrick Short

General Manager