Ooma
13 Case Studies
A Ooma Case Study
NY Studio LLC, a women’s and children’s apparel manufacturer with about 20 employees, struggled with inefficient phone handling: five staff regularly needed phones, the company maintained five separate lines and paid extra for conference and forwarding, and inbound calls were rotated among employees when the receptionist was away. This led to lost productivity and higher telecom costs.
After deploying Ooma Office, NY Studio switched to a virtual receptionist, cut lines from five to three, and gave the General Manager a mobile virtual extension. Voicemail-to-email, included conference bridge and call forwarding, and reduced robo-calls freed staff to focus on core work and lowered expenses—saving the company over $1,000 a year.
Robert Forehand
General Manager