Ooma
25 Case Studies
A Ooma Case Study
NY Studio LLC, a women's and children's apparel manufacturer, was facing challenges with its phone system. The company employed 20 people and maintained five phone lines, which included paying extra for a conference bridge and call forwarding. Their previous system required employees to share responsibility for answering all inbound calls. The vendor Ooma provided a solution using its Ooma Office service.
Ooma implemented its Ooma Office system, which featured a virtual receptionist to direct all incoming calls. This allowed NY Studio to reduce its number of phone lines from five to three and free up employee time for more critical work. The solution also provided mobile integration and voicemail-to-email forwarding. As a result, Ooma dramatically reduced the company's phone bills, saving them over $1000 a year, while increasing overall productivity.