Case Study: Colburn Construction improves call routing and cuts phone costs with Ooma Office

Colburn Construction cuts phone costs from $300 to $40 a month with Ooma

Colburn Construction Inc., a union-affiliated contractor with a small central office managing over 200 employees, faced significant challenges with its previous phone system. The system's limited features caused inefficient call handling with all phones ringing simultaneously, and the team was constantly interrupted by dozens of daily telemarketer calls, all while paying over $300 per month. To address these issues, the company turned to vendor Ooma for its Ooma Office solution.

By implementing Ooma Office, Colburn Construction gained a Virtual Receptionist that expertly routes calls, cutting telemarketing interruptions in half and improving overall efficiency. The solution was also notably easy to set up and manage without external IT support. As a result, Ooma helped the company achieve substantial cost savings, reducing its monthly phone system costs from $300 to approximately $40, which directly improved their bottom line.

Colburn Construction Inc.