Case Study: Large Telecommunications Company achieves cost-effective call centre expansion with OnX Enterprise Solutions

Telecommunications giant seeks call centre support

Large Telecommunications Company needed a faster, more cost-effective way to expand its call centre environments as growth strained storage capacity and made it difficult to equip new representatives with the hardware and software they needed on time. OnX Enterprise Solutions was brought in to address the company’s space, infrastructure, and deployment challenges, using an Application Delivery Infrastructure and Citrix-based desktop solution.

OnX Enterprise Solutions implemented a utility-based setup combining hardware, software, and storage optimization to support desktops across the country. The new environment helped the telecommunications company onboard call centre staff more quickly and reduced costs significantly, saving more than $1 million per year.