Case Study: Government Agency Transforms Ferry Ticketing and Cargo Tracking with OnX Enterprise Solutions

Mobile Website Transforms Customer Experience for Ferry Operator

Government Agency Ferry Operator turned to OnX Enterprise Solutions after its dated website created delays and frustration for passengers and commercial shippers. The agency needed a mobile-friendly digital services solution to replace manual phone bookings, improve communication of departure and delay information, and better support cargo logistics across its ferry operations.

OnX Enterprise Solutions delivered a custom eCommerce and web content management solution, including a responsive ticketing website and a mobile logistics tool for container tracking, pickup coordination, storage billing, and weather alerts. The new platform reduced reliance on IT support, enabled the marketing team to manage content directly, improved customer satisfaction, and helped move most consumer revenue online over time while reducing cargo overages and travel frustration.