Case Study: Warehouse One achieves doubled conversion rates with OnX Enterprise Solutions and Salesforce Commerce Cloud

Canadian Retailer Warehouse One Turns to OnX to Transform Its eCommerce Strategy

Warehouse One, a Canadian retail chain known as The Jeans Store, needed to replace its legacy eCommerce platform because it was unreliable, difficult to maintain, and no longer met the needs of customers shopping across desktop and mobile devices. The company also wanted a more seamless multichannel experience, including online ordering for in-store pickup and better support for shoppers searching for specific products and sizes. OnX Enterprise Solutions helped Warehouse One modernize its digital commerce experience using Salesforce Commerce Cloud.

OnX Enterprise Solutions redesigned and reorganized the site into a mobile-responsive, easier-to-navigate storefront with improved search and filtering, including size-based product search, plus features like PayPal and ship-to-store ordering. The results were strong: Warehouse One said conversion rates more than doubled, and 15-20% of orders were being shipped to stores. The retailer also expects eCommerce to grow to as much as 20% of total sales in the coming years thanks to its partnership with OnX Enterprise Solutions.

Warehouse One

Stacey Kurbis

Marketing Manager