Case Study: DIALOG achieves faster turnaround and streamlined document management with Onware

Dialog - Customer Success Story

Dialog, a national interdisciplinary design firm handling complex, high-profile projects like Kaye Edmonton Clinic and Calgary International Airport, needed a way to manage massive volumes of construction documentation and coordination across teams. To meet this challenge, Dialog partnered with Onware and has used the Onware platform for a decade, even collaborating on its original development.

Onware delivered a centralized document-management and workflow platform that streamlined RFIs, shop-drawing reviews, reporting for principals, and day-to-day tools for Contract Administrators. Using Onware, Dialog has tracked over 1 million construction documents, cut turnaround times on requests for information and shop drawings, and gained clearer visibility into outstanding items—improving control and project delivery.

Dialog

Jeff DiBattista

Practice Principal