Case Study: Crocs Mexico achieves 35% above corporate CX benchmarks with Ontraport

Crocs Mexico Exceeding Crocs CX benchmarks by 35%

Crocs Mexico needed a better way to manage a large, segmented customer base and improve customer experience across channels. Using Ontraport, the team worked to bring together customer data and marketing efforts so they could better serve customers and support growth.

Ontraport helped Crocs Mexico manage 400,000 segmented contacts with a single view and exceed corporate service-level benchmarks by 35%. The solution also drove personalized marketing automation that generated 10% of gross income, while the systems built with Ontraport later served as blueprints for other global brands in Mexico.

Crocs Mexico

Alejandro Corrales

Founder