Case Study: Meijer achieves faster incident response with Ontic

Meijer strengthens incident intake across 500+ locations with Ontic

Meijer, a retail company with over 500 stores, needed to improve its incident reporting process. Their previous method using document-based templates resulted in inconsistent submissions and limited visibility into critical incidents. Partnering with Ontic, Meijer sought a solution to enhance data quality and gain better control over their growing caseload, specifically using Ontic's incident management capabilities.

Ontic developed custom incident intake forms with required fields, which standardized reporting from the start. This solution provided Meijer with more complete information, reducing the need for manual follow-up and enabling faster, more efficient responses. As a result of implementing Ontic's technology, the Asset Protection team now has greater visibility into concerning activity and can manage the increasing volume of cases more effectively.

Meijer