Case Study: Meijer enhances incident intake and case management with Ontic

Meijer Enhances Incident Intake for Actionable Follow-Up

The customer, Meijer, faced challenges in managing incident reporting across its hundreds of locations. Their manual, document-based processes led to missing visibility into critical incidents, limited context, and difficulty handling a growing caseload. To address this, they turned to the vendor Ontic for its corporate investigations and asset protection platform, seeking a better way to manage incident intake.

Ontic implemented custom incident intake forms within its platform, featuring required fields and specific answer values to enforce data quality. This solution provided the Meijer Asset Protection Team with early visibility, streamlined their workflow, and eliminated the need for follow-up calls to collect basic information. As a result, the team can now more effectively manage increasing case volume, and field leaders are reporting more concerning activity, closing previous awareness gaps.

Meijer