Case Study: Contact Hamilton streamlines forms and workflows with OnTask

Contact Hamilton Finds Their All-in-One Solution with OnTask

Contact Hamilton, a social service agency in Ontario, faced significant challenges when its paper-based processes for health, safety, and compliance forms became unmanageable with the shift to remote work. Relying on email and scanned documents proved clunky and inefficient, leading to version control issues and a lack of a clear audit trail. The organization sought a digital solution to automate its workflows, which led them to the OnTask platform.

By implementing OnTask, Contact Hamilton digitized its forms and created automated workflows, eliminating its reliance on paper and email. The solution provided a central location for documents, streamlined multi-stage reviews, and delivered a clear audit trail for tracking completions. The staff found the platform user-friendly and provided positive feedback on its efficiency. OnTask's responsive customer support and openness to implementing feedback were also highlighted as key benefits, giving the agency confidence in its choice and its plans for further automation.

Contact Hamilton

Dayna Setzkorn

Operations Manager