Case Study: Hillsborough County Parks simplifies Active Life Games registration with OnTask

Active Life Games Registration Simplified With OnTask

Hillsborough County Parks faced challenges with their legacy system for registering seniors in their Active Life Games. Their paper-based and online process was not user-friendly, leading nearly 50% of participants to require phone assistance, which consumed significant staff resources. They sought a more efficient and secure registration method and chose the OnTask workflow automation tool from vendor OnTask.

By implementing OnTask’s online forms, Hillsborough County Parks streamlined the registration process. The solution’s user-friendly design and data validation capabilities resulted in a 40% decrease in technical support calls and allowed half of the 360 participants to register online. This saved staff considerable time, which was then reallocated to improving the event experience for seniors.

Hillsborough County Parks

Dana McDonald

Senior Special Event Coordinator