Case Study: RentoMojo cuts HR query volume by 90% with Onsurity

RentoMojo cuts HR query volume by 90% with Onsurity

RentoMojo, a Bengaluru-based furniture rental company with over 750 employees, faced significant challenges with its employee healthcare benefits. The process was characterized by delayed claim settlements and slow response times, which eroded employee trust. This created a heavy administrative burden for the HR team, who were stuck acting as the middleman for every benefits question with little transparency. They partnered with Onsurity to find a better solution.

Onsurity implemented its human-led, tech-enabled solution featuring its in-house Good Doctors team and a self-service app. This provided employees with real-time claims authorization and support, effectively removing HR from the loop. The results were substantial: RentoMojo saw a 90% reduction in HR query volume, while employees received 97% of cashless pre-authorizations within one hour. This partnership with Onsurity transformed healthcare benefits into a strategic cultural asset over their three-year association.

RentoMojo