Case Study: Portronics achieves 84% operational CSAT and saves HR time with Onsurity

Portronics sustains 84% operational CSAT over 3 years with Onsurity

Portronics, a 332-person consumer electronics company based in Delhi NCR, was facing significant challenges with its traditional healthcare model. The system created a heavy administrative burden for the HR team and caused severe friction for employees trying to access their benefits. Issues included slow claims settlement and a lack of data transparency. To address these problems, Portronics partnered with Onsurity.

Onsurity implemented its digital-first healthcare ecosystem, which included a centralized HR dashboard and a self-service mobile app for employees. This solution provided round-the-clock claims support and a flexible membership plan. The results for Portronics were substantial, including an 84% operational CSAT score sustained over a three-year partnership and 120 hours of HR time saved annually. The Onsurity HR dashboard also received a top rating from the team.

Portronics