Case Study: Western Union achieves streamlined privacy workflows and stronger data protection with Onspring

western Union deploys Onspring for data requests, workflow and reporting

Western Union, a global payments leader, needed a better way for its Privacy Team to manage data-intensive processes, workflows and reporting. The team’s shared legacy tool lacked administrative flexibility, multi-process support, usability and robust reporting, so Western Union selected Onspring and its Privacy Management solution to centralize and expand privacy workflows.

Onspring deployed a cloud-based, configurable platform that supports apps for Restricted Data Requests (including workflow approval and vendor confirmation of data deletion), single sign-on, and enhanced reporting. The Onspring solution reached full operational use quickly, required minimal training, made the team largely self-sufficient (no new hires needed), improved usability and centralized reporting, and streamlined Western Union’s privacy processes.

Western Union

Sahar Branam

Director